Many of you have been reading this blog for the 2+ years of its existence for no charge. Well, my little freeloading friends, this is the end of that party. Beginning December 1, I will be instituting the following fees for reading this blog:
- Blog reading fee. Lifetime free readership will no longer be available. Per the terms of our agreement — that the end of anybody’s lifetime allows us to revoke the offer — free readership of this blog will no longer be offered. Starting December 1, you will be charged a $.25 fee for each blog post you read, whether you link directly to the site, view it in a reader, or are simply subscribed to it at the time it was posted.
- Subscription reversal fee. Requests to unsubscribe from this blog will be assessed with a $25 premature disconnect service charge. At this time, subscription reversal requests cannot be taken online, as my eCommerce site is currently down for scheduled maintenance. Please mail your requests to the home office address, which can be found on my eCommerce site.
- Inactive reader fee. For every week that goes by in which you do NOT read a blog post, you will be assessed a $.50 fee. For any month in which you do not read a single post, a $5 charge will be levied.
In an effort to be transparent, however, I think it’s important that I explain why I’m forced to institute these fees:
1. Higher debit card fees. Starting October 1, new debit card interchange fee regulations took effect. Even though these changes only impact banks with assets greater than $10 billion in assets, I figure that if this excuse works for Redbox, then it should work for me.
2. The Barbara Lee effect. Ms. Lee, a member of the House of Representatives, recently commented that she doesn’t use the self-checkout lanes at supermarkets because “that’s a job or two or three that’s gone.” If there are more people like her out there — who stop using self-checkout lanes, ATMs (because they take away bank teller jobs), self-service gas stations (because they take away gas pumper jobs), or E-Z pass on the highway (because you know we can’t afford to lose any more toll taker jobs) — then the result will be higher prices for lots of things. In anticipation of this mass lunacy, I’m afraid I have to raise my prices.
In a little more seriousness, there is a message here for marketers.
While I fully support the right of any business in this country to raise its prices, and shoot itself in its foot (or head) by doing so, firms that feel the need to raise prices WITHOUT committing PR suicide must do so with caution, transparency, honesty, and proactive communication.
Redbox’s announcement is shameful. They might have well as blamed foreign currency fluctuations in Uganda. There’s a large financial institution (who shall remain nameless lest they find out I’m blogging about them) that should’ve been a bit more sensitive about how it announced its recent price hikes. I would mention Netflix, but I have a professor/ad agency friend in the LA area who would jump all over any comment I might make about them.
Price changes are lightening rods. You might be able to mute the thunder, but people still see the sky light up. And then like to point at it and talk about it.