Gen Y Don't U Use That Cell Phone 2 Talk 2 Someone

I came across a blog post recently that contained the following:

“My boss Gordon told me an interesting story. His 22-year-old son was having an issue with his bank, and didn’t know how to solve the problem. Gordon said, “Well, if you’re not getting an answer online, why don’t you drive over to the bank branch and talk to someone in person?” His son didn’t know where his bank was located—and didn’t even realize the bank even had physical locations. This response is very representative of Gen Y.”

My take: God help us. If Gen Yers really don’t know that their bank has branches, let alone where those branches are located, we’re doomed as a society.

I also can’t help but wonder if Gordon’s son knew that he could use his smartphone — which is what he might have been using to access his bank account online — to actually CALL the bank and talk to someone. It’s a real shame that some Gen Yers are using so little of the capabilities that their smartphones offer.


4 thoughts on “Gen Y Don't U Use That Cell Phone 2 Talk 2 Someone

  1. Ron – It seems more like apathy to solve his problem than not knowing they had branches. What I’ve personally felt at times, and seen from peers and younger friends is that if they can’t find the answer right away on a website, then it’ll never get solved and we’ll just gripe about it until someone reminds us that there are other avenues to use. Dope. Then we have to save face by saying “I didn’t know” or “I didn’t have the right number” so we don’t look like complete idiots. 🙂 I know… we’re a lazy bunch. (I’ll just keep piling on the stereotypes for Gen Y)

    Of course, this kid could also not remember going into a physical branch. If I didn’t work at one, I’d rarely have to go in thanks to electronic deposits, online banking, direct deposit and cell phones. I don’t think I was in a branch more than twice during my college years after I opened my account. Oh technology!

  2. Monica: Part of the point of pointing this out is to highlight the generalization. I don’t think for a second that Gordon’s son’s response is “very representative” of Gen Yers.
    But contrast that with this sentence from a blog (closely affiliated with the credit union world): ““Generation Y combines the can-do attitude of Veterans, the teamwork ethic of Boomers and the technological savvy of Generation X.” Oh puh-leeze. What are they, super humans? (don’t answer that)

    I’m picking on the author of the (Gordon) blog post for making a dumb comment, as much as I am making fun of Gordon’s son.

  3. Wait… what?! You mean we’re not super humans????

    Shoot. Well there goes my dream of flying.

  4. Chuck Bruen pointed out on his blog last week an OnPoint Community Credit Union member who was too stupid to figure out who the CU’s CEO was:

    This woman is supposedly a *doctor* who spent two years waiting for the credit union to tell her who the man in charge was.

    It’s a question that would take… oh around 3 seconds to figure out through Google.

    So I’m not sure it’s just Gen-Y who has fits of stupidity and/or laziness.

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