Brandweek reported on a new survey of “leading marketing executives”, members of a group call MENG (Marketing Executive Networking Group). The study produced some findings that have at least a couple of us going “Huh?” Some of the more confounding points relate to:
1) Marketers’ target markets. According to the article, “88% of respondents said the baby boomer audience is still the most sought-after demographic. But other target groups ranked almost as high. Gen Xers tied Hispanics for second (86%), followed by women (85%) and Gen Yers (84%).”
Huh? Who’s left? Senior citizen Asian and African-American men? (It turns out Asians were the sixth most frequently mentioned group, followed closely by Gen Z and Urban — two groups I’ve never heard of). With the margin of error, there’s fundamentally no difference between the top five categories. Which means marketers are targeting…everybody. What a surprise.
2) Gen X and Gen Y. The managing partner of the firm that conducted the study said “the upcoming generation..is a pretty spoiled generation in terms of getting it all…” The article goes on to say that marketers are also eyeing Gen Xers, and, again, quotes the partner, this time saying “this audience is savvy in getting what they want.”
Huh? Gen X and Yers are spoiled? How did he come to that conclusion? Perhaps his firm has done research that bears this out, but it wasn’t cited. But come to think of it, it’s really not that controversial a statement. Many of the Gen X and Yers that I know (and read this blog) think that boomers are pretty spoiled, too. Which, I guess, makes 80% of the US population spoiled. Glad we got that settled.
3) Green marketing. The study found that 32% of marketers think that “green” marketing is an important issue. When asked which “guru” they recognized, “time and again Al Gore’s name came up” according to the research firm partner.
Huh? You’ve got to be kidding me. Al Gore, a green marketing guru? Oh wait, I guess he has done a great job of marketing — his movie.
According to MENG’s chairman, “this is the first of a series of studies by MENG which will make a major contribution to the growing effectiveness of marketing.”
A “major” contribution? Huh?
Jim Novo has a term for this kind of study: Research for Press Release. Research that is designed to do nothing but generate press for the sponsoring firm. There’s nothing inherently wrong with doing this. But if you’re going to do a study like this, then, at the least, follow these rules:
Rule #1: Tell us something we don’t already know. For instance, in the MENG study, it would have been a lot more interesting to know how marketers’ target markets are changing and not just which segments are most popular. Why not ask “which demographic segment(s) will you spend less on in 2008?” or “which segments do you find the hardest to reach and convert?”. And then follow up with relevant questions that drill down into the issue.
Rule #2: Make it relevant to your business. A study like this one does nothing more than generate a day or two of press for the sponsoring firm (who I refuse to name here). In this case, what does this study have to do with the services the firm offers? As far as I can tell, absolutely nothing.
Rule #3: Develop a long-term plan for your RPR. The sponsoring firm in the example above may already be thinking about replicating the study next year. But with so many surveys already addressing “marketing trends”, the likelihood that it will become associated with the premier study on marketing trends is pretty slim. Better to ask a set of specific questions — say, about planned investments in analytical techniques — and become the leading survey on that topic.
Sorry Ron, I can’t concentrate on your topic. I just keep saying “MENG!!” out loud and then giggling.
What I’d really like to know is this:
When folks see “research” like this, do they filter it appropriately? Or do they just accept it because it has the label of “research” on it?
I suspect most “Senior” marketers have seen enough of this crap to take it for what it is forth, but as someone who deals with a lot of up and coming folks through the Web Analytics Association Education Committee, it concerns me this kind of stuff doesn’t get more direct flack and outright rejection by “the community”.
Thanks for being a flacker, Ron…
@Dan: You’ll be laughing for a while. I nominated you for membership.
@Jim: They accept the parts they want to accept. The data points that validate and support what they’re doing and believe in become gospel.
Here’s another piece of research that recently made me go “huh”… And my shock was amplified by the fact that your former employer published such a “study.” I guess even “independant third party” analyst firms aren’t immune to the allure of getting ink for coming up with an index — any index — even one as retarded as a one size fits all Customer Experience Index (where the questions don’t change for FIs, Retailers, Telcos and every other vertical)… They even came up with a cute acronym CXi or something like that… replacing an E with an X… classic… 🙂
Bad research make Ron cranky. Grrrrr!
It’s simple: All you have to do is exploit the self-centered guilt that plagues Gen X, Gen Y and Boomers with your wholly-unique green message.
I think the filtering issue is a big one.
Someone making a presentation to their execs to chase Gen Xers will find this study and site it (but just the stat about Gen Xers, of course), and the company will make what they think is an informed decision based on this “research.” Then, someone else at another company who wants to chase Gen Yers will site the same study in the same way and will get the same result.
And as for Green Marketing, it’s becoming more of a commodity in marketing, a must-have, than a unique selling point. It’s not that Green Marketing makes you stand out, but refusing Green Marketing is making you look bad. There’s a big difference there.
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