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The New Emerging Consumer Segment: The Cranky

January 19, 2007 by Ron Shevlin

I’ve been accused of being cranky.

Turns out, I might not be alone. I could be part of a whole segment of cranky consumers. Some evidence:

  • Cranky.com. Eon’s new search engine designed specifically for aging baby boomers. (#1 search term: “sex”, #9: “arthritis”).
  • MrCranky.com. Movie reviews with a rating scale that starts with “almost tolerable” and goes down from there to “so godawful that it ruptured the very fabric of space and time with the sheer overpowering force of its mediocrity.”
  • The Cranky Product Manager. A blog from the “the fictional, snarky alter-ego of a mild-mannered software product management professional.”
  • Cranky Middle Manager. An “irreverent but insightful look into the world of middle management.”
  • Cranky Literary Journal. A journal with a “tendency toward quirky writing — work with an unusual or ever-so-slightly skewed perspective. Ironic, but not always, because every so often we have a moment of utterly sincere sentiment.”
  • The Cranky Professor who says he (she?) can be “emailed by carefully retyping without the spaces and with a substituted symbol for the word ‘at’ and punctuation mark for the word ‘dot’ at professor at crankyprofessor dot com. If you, too, were a professor you might understand WHY I go into such detail.”

And the list goes on.

John Todor at The Perfect Customer Experience said “I commend [cranky.com's] effort to launch the first age-relevant search engine but I hope they lose the name and more importantly, lose the negative premise.”

I think they’re on to something. I can relate. After all, with 78 million baby boomers out there, not all of us can be happy and cheerful.

Posted in marketing | 4 Comments

4 Responses

  1. on January 30, 2007 at 11:05 am What Smart Marketers Will Focus On In 2007 « Marketing ROI: Whims from Ron Shevlin

    [...] customer engagement. trackback You didn’t think I was joking when I suggested that the Crankys were a new emerging consumer segment, did you? I [...]


  2. on January 31, 2007 at 6:26 pm Marketing Productivity Blog » Blog Archive » Proactive versus Reactive Customer Experience Management

    [...] including the removal of process errors that whack people off (you don’t want to make people Cranky).  It strikes me that most offline retailers and many online retailers are Reactive; they wait for [...]


  3. on April 12, 2007 at 9:00 pm Psychographics more important than demographics « The Bankwatch

    [...] I would adjust the statement to say that psychographics are essential to understand the impact of demographics, and how to think about the segments, including old baby boomers, otherwise know as “Cranky’s“. [...]


  4. on May 7, 2008 at 8:26 am Announcing The First Annual Crabby Awards (Part I) « Ron Shevlin’s Marketing Whims

    [...] inviting you to stupid groups, or “poking” you. The social network for the 80 million Crankys who just want to be left [...]



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